Our FAQ

You can reach us by public transport via the “Praterstern” station, which is just a 5-minute walk from the Prater DOME. (S-Bahn, ÖBB, U1/U2)

The best way to arrive by taxi is to go directly to the “Venediger Au” stop (Ausstellungsstraße). This taxi stand is staffed continuously during Prater DOME's opening hours.

There are parking facilities available in the public parking areas at Prater. (Prater garages at Tiefwerk)

Generally, we are open on Fridays, Saturdays, and the nights before holidays from 23:00-06:00, though hours may vary depending on the event. Find all info HERE.

Admission is one-way. Guests who leave Prater DOME will need to purchase another ticket to re-enter. However, there is a ROOFTOP area for guests, who need a break outdoors.

There is a cloakroom at the entrance and lockers throughout the club. The cost per jacket or locker is €2.

Prater DOME has 11 bars and a food court with pizza and baguettes. Find our drinks menue HERE

Bringing your own food and drinks is not allowed.

Prater DOME uses a cashless card system. More details can be found in our FAQ. You can pay your bill and entrance fee at the door by card or cash.

Prater DOME and the MAIN FLOOR are accessible. There is an elevator in the club that provides access to other floors.

For the safety and well-being of our guests, all guests must undergo a security check by our security staff before entering the club.

Prater DOME reserves the right to refuse entry to anyone who does not pass the security check.

To ensure smooth entry, please have a valid photo ID ready. Generally, entry is allowed from 18 years of age. For certain events, the age requirement may vary. Find all info HERE.

We kindly ask our guests to wear neat and appropriate clothing for the occasion. Sportswear, swimwear, and extremely casual outfits (e.g. short shorts or tank tops) are not permitted in order to maintain the club's atmosphere. Merchandise items for sports teams or ideological clothing that could cause offense are also not allowed.

On certain opening days (e.g., Halloween), the dress code may vary. Find all info HERE.

Bags and luggage can be checked in at the cloakroom. For safety reasons, bags larger than a standard-sized handbag are not allowed in the club area.

Personal photo and video recordings with a smartphone are allowed. Taking unwanted photos of other guests is prohibited.

Filming or photographing for commercial purposes is strictly forbidden. Unauthorized professional cameras and equipment are not allowed.

Our own photo and video team will cover events. By entering Prater DOME, you consent to being filmed or photographed for any purposes in all media worldwide. More info can be found on our website under PRIVACY POLICY.

VIP tables can be reserved HERE directly through our website or via mail to reservierung@praterdome.at.

VIP tables in the Exclusive VIP Area on the MAIN FLOOR can be requested HERE or via mail to viptables@praterdome.at. A staff member will contact you personally to ensure exclusive service.

A €50 deposit is required when reserving a VIP table. The deposit counts towards the minimum consumption amount.

All VIP table prices are minimum spend. The amount must be paid at arrival and will be credited for your beverage orders.

Entry fees are not included in VIP table prices except for the Exclusive VIP area.

Please arrive by 1:00 AM to claim your VIP table, or your reservation and deposit will be forfeited.

We can prepare drinks at your VIP table before your arrival. Please email your pre-order to reservierung@praterdome.at. Only bottled drinks are served at VIP tables.

For cancellations up to 48 hours before the event, we charge a 25% cancellation fee. Up to 24 hours before the event, a 50% cancellation fee applies. For cancellations within 12 hours of the event, a 100% cancellation fee applies. The cancellation fee is based on the deposit amount.

With a VIP ticket or table reservation, you have fast lane access and can bypass the queue and head directly to our VIP/Guestlist counter.

The table layout for each area can be viewed HERE. The plan for the Exclusive VIP Area will be emailed to you along with prices once you submit a request.

The €50 deposit can be paid using the online reservation payment methods. The remaining amount is due at the entrance, either in cash or by card.

The full amount (deposit and balance) will be credited to your cashless card as your credit for your drinks order. Payment fees are additional. More info on our cashless card system can be found in the FAQ.

The lounge renter is liable for any willful property damage according to our LIABILITY AGREEMENT. Prater DOME reserves the right to refuse entry – even with a valid VIP table reservation – according to our ADMISSION CRITERIA. By requesting a lounge, the customer agrees to the TERMS AND CONDITIONS of Prater DOME.

Information on ticket prices and availability at the door can be found HERE.

For selected events, VIP tickets may be available without a table reservations. Information on VIP ticket prices and availability can be found HERE.

To request a refund, please contact info@praterdome.at.

Prater DOME reserves the right to refuse entry – even with a valid ticket – according to our ADMISSION CRITERIA.

Remaining credit on your card is paid out directly on site upon leaving the club. If you received a chip bracelet with credit, you can request a payout HERE.

If you lose your card without a receipt, the full €75 will be charged. With a receipt, the card can be blocked, and the actual amount read and charged.

Please take care of your card and receipt during your stay as you would of your other valuables.

If you find your card after paying a loss fee, please email us at info@praterdome.at.

You can settle your bills on-site by card or cash.